Research Study Explanation Page

INDUSTRY

Tech, Health

TYPE

Fulltime

ROLE

Product Management, Product Design, UX, UI

Simplifying the Lives of the Customer Success Team Members

Creating an informational page to answer common questions brought to our team

MY ROLE

As the sole designer, responsibilities include:

- researching

- content/content structure

- wireframes

- high fidelity mockups

- spec sheet for developers

- testing

TASK AT HAND

We wanted to create a page where we would answer many of the questions we received regarding our research study. The main goal was to reduce the number of questions our team had to answer on a daily basis.

AUDIENCE

Target Audience:

- Those interested or just completed the research study

SKILLS + TOOLS

Skills

Research - UI Design -

UX Design - Web Design

Tools

Sketch - Illustrator - 

Invision

Project

The goal was to reduce the number of questions customer success team had to answer on a daily basis. To begin the customer success team created a document to track the number of questions, separated by the subject and method of contact. After we had a few weeks of data we were able to begin narrowing down what the page needed.

Interested in working with me? Just want to say hi!

I'd love to chat.

 

The first step is to simply send a message, it takes two minutes.

Be sure to include a reason for contacting!